WEEK 4: MANUFACTURING PROCESSES 1) Explain the production process

WEEK 4: MANUFACTURING PROCESSES

1) Explain the production process.

2) Describe the different types of process designs.

3) In the past (mid to late 20th century) the common thought was that a product produced well - quality, price, etc. - meant more jobs - this held true but what we saw was that the jobs moved - to lower cost areas.  Today, we see the jobs go away as the products we make last longer.  So - is the solution to make products that don't last as long?

Well - that is one solution - but what might be a better solution is innovation - not in manufacturing but in product design - so, there is a constant need for the next version of product - we see this with the cell phones - our old cell phones work fine for making a call - we just want more - we want the new product - and we are willing to pay for that.

Question: What are your thoughts - how can we drive innovation so that we can continue to drive manufacturing to spur economic growth?

WEEK 4: SERVICE PROCESSES

4) Explain the characteristics of service processes

 5) How are these characteristics of service processes different         from manufacturing processes.

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6) So - service jobs require the right people - the right skill sets - what would you see as some the criteria for a successful service provider?