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How does profiling the audience help a business communicator prepare a message? List three specific techniques for developing a warm, friendly, and conversational tone in business messages

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How does profiling the audience help a business communicator prepare a message?

List three specific techniques for developing a warm, friendly, and conversational tone in business messages.

Why is it OK to use instant messaging abbreviations (such as BTW ) and happy faces in messages to friends but not OK in business messages?