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Question 1 1 out of 1 points       Companies look for a total of four sets of skills in individuals to identify potential managers

Management

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• Question 1

  1 out of 1 points

  	Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

• Question 2

  1 out of 1 points

  	____ is defined as getting work done through others.

• Question 3

  1 out of 1 points

  	____ are responsible for creating a positive organizational culture through language and action.

• Question 4

  0 out of 1 points

  	First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives.

• Question 5

  1 out of 1 points

  	A manager striving to improve organizational ____________ is accomplishing tasks that help achieve organizational objectives.

• Question 6

  1 out of 1 points

  	Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of ____ to boost morale.

• Question 7

  1 out of 1 points

  	A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

• Question 8

  0 out of 1 points

  	The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.

• Question 9

  1 out of 1 points

  	The first step managers use to make sense of their changing environments is ____.

• Question 10

  1 out of 1 points

  	Planning is ultimately based upon ____.

• Question 11

  1 out of 1 points

  	One of the benefits of planning is how it ____.

• Question 12

  1 out of 1 points

  	According to the text, which of the following is a pitfall of planning?

• Question 13

  1 out of 1 points

  	Which of the following is NOT one of the characteristics of S.M.A.R.T. goals?

• Question 14

  1 out of 1 points

  	Planning works best when the goals and action plans at the ____ of the organization support the goals and action plans at the ____ of the organization.

• Question 15

  1 out of 1 points

  	Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

• Question 16

  1 out of 1 points

  	One of the advantages of a virtual organization is the fact that it allows member companies to share costs.

• Question 17

  1 out of 1 points

  	Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ____ departmentalization.

• Question 18

  1 out of 1 points

  	____ is the process of solving problems by consistently applying the same rules, procedures, and processes.

• Question 19

  1 out of 1 points

  	____ determines the number, kind, and variety of tasks that individual workers perform in their jobs.

• Question 20

  1 out of 1 points

  	The four kinds of reinforcement contingencies are positive reinforcement, negative reinforcement, punishment, and extinction.

• Question 21

  1 out of 1 points

  	For punishment to work, the punishment must be strong enough to stop the undesired behavior, and must be administered objectively, impersonally, consistently and contingently, and quickly.

• Question 22

  1 out of 1 points

  	One of the simplest, most effective ways to motivate workers is to give them specific, challenging goals that they accept.

• Question 23

  1 out of 1 points

  	Extrinsic rewards are ____.

• Question 24

  1 out of 1 points

  	____ are the rewards associated with performing a task or activity for its own sake.

• Question 25

  1 out of 1 points

  	Managers tend to have a short-term perspective, leaders tend to have a long-term perspective.

• Question 26

  1 out of 1 points

  	According to the trait theory, all effective leaders possess a similar set of traits or characteristics.

• Question 27

  1 out of 1 points

  	While transformational leaders use visionary and inspirational appeals to influence followers, transactional leadership is based on an exchange process.

• Question 28

  1 out of 1 points

  	Charismatic leaders generally ____.

• Question 29

  1 out of 1 points

  	The leadership trait of integrity refers to the extent to which leaders do what they said they would do.

• Question 30

  1 out of 1 points

  	Human resource management (HRM) is the process of finding, developing, and keeping the right people for the company.

• Question 31

  1 out of 1 points

  	Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

• Question 32

  1 out of 1 points

  	____ is the process of finding, developing, and keeping the right people for the company.

• Question 33

  1 out of 1 points

  	From a legal perspective, there are two kinds of sexual harassment. They are ____.

• Question 34

  1 out of 1 points

  	To ensure that sexual harassment laws are followed and not violated, companies should ____.

• Question 35

  1 out of 1 points

  	Control is achieved when behavior and work procedures conform to set standards and that the company goals are accomplished.

• Question 36

  1 out of 1 points

  	The control process begins when managers set goals.

• Question 37

  1 out of 1 points

  	Sometimes the costs of control exceed its benefits.

• Question 38

  1 out of 1 points

  	____ control is a method of gathering information about performance deficiencies after they occur.

• Question 39

  1 out of 1 points

  	Budgets are used to project costs and revenues, to prioritize and control spending, and to ensure that expenses don't exceed available funds and revenues.

• Question 40

  1 out of 1 points

  	Which of the following is a major concern of managers (as opposed to leaders)?