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Homework answers / question archive / Chapter 1 Quiz In most companies, an increase in efficiency is enough to ensure long lasting success

Chapter 1 Quiz In most companies, an increase in efficiency is enough to ensure long lasting success

Management

Chapter 1 Quiz

  1. In most companies, an increase in efficiency is enough to ensure long lasting success.

a. True

  

b. False

  
 

 
 

 

 

2. According to Henri Fayol, the success of a company almost always depends on the technical expertise of managers.

a. True

  

b. False

  
 

 

               

3. The management function of leading involves determining organizational goals and a means for achieving them.

a. True

  

b. False

  
 
 

 

 

 

 

4. The management function of supporting involves inspiring and motivating workers to work hard to achieve organizational goals.

a. True

  

b. False

  
 

 

 

 

5. The basic planning process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards.

a. True

  

b. False

  
 

 

6. First-line managers hold positions like plant manager, regional manager, or divisional manager.

a. True

  

b. False

  
 

 

7. Middle managers are primarily responsible for facilitating team activities toward accomplishing a goal.

a. True

  

b. False

  
 

 
         

 

8. Team leaders are primarily responsible for team performance.

a. True

  

b. False

  
 

 

9. A manager speaking at the opening of a new facility or representing the company at a community luncheon to support local charities is performing the figurehead role of management.

a. True

  

b. False

  
 

 

 

10. Managers should always ask employees to do self-evaluations.

a. True

  

b. False

  
 

 

When managers share the information they have collected with their subordinates and others in the company, they are performing the disseminator role of management.

a. True

  

b. False

  
 

 

In the entrepreneur role of management, managers adapt themselves, their subordinates, and their units to change.

a. True

  

b. False

  
 

 

Conceptual skills are the ability to work well with others.

a. True

  

b. False

  
 

 

derailers” are managers who started out strong in their careers but were knocked off the fast track by the time they reached middle to upper levels of management.

a. True

  

b. False

  
 

 

Managers can influence customer satisfaction through employee satisfaction.

a. True

  

b. False

  
 

 

_____ is getting work done with a minimum of effort, expense, or waste.

 

a. Effectiveness

 

 

b. Control

 

 

c. Efficiency

 

 

d. Negotiation

 

 

e. Dissemination

 

 

The management function of _____ involves determining organizational goals and a means for achieving them.

 

a. motivating

 

 

b. controlling

 

 

c. planning

 

d. liaising

 

 

e. monitoring

 

 

Juan, who manages the marketing unit of a company, is making a decision on what roles each of his subordinates will play within the unit. He decides who will take charge of each team and who will be in charge of handling customers. In this scenario, which of the following management functions is Juan performing?

 

a. Organizing

 

 

b. Liaising

 

 

c. Controlling

 

 

d. Disseminating

 

 

e. Leading

 
 

Which of the following statements is true about the management function of controlling?

 

a. It involves setting standards to achieve organizational goals.

 

 

b. It is only concerned with determining organizational goals.

 

 

c. It involves creating a positive organizational culture through language.

 

 

d. It involves inspiring and motivating workers to achieve organizational goals.

 

 

e. It is deciding where decisions will be made and who will do what jobs.

 

 

Forming a long-range vision or mission for the company is a responsibility of _____.

 

a. first-line managers

 

 

b. divisional managers

 

 

c. middle managers

 

 

d. team leaders

 

 

e. top managers

 

 

___ hold positions like plant manager, regional manager, or divisional manager.

 

a. Executive managers

 

 

b. First-line managers

 

c. Team leaders

 

 

d. Middle managers

 

e. Top managers

 

 

Jonathan is a shift supervisor at Carlton Inc. He is responsible for managing and monitoring the performance of entry-level employees. He is also responsible for short-term planning. To which of the following categories of managers does Jonathon belong?

 

a. Executive managers

 

 

b. Team leaders

 

 

c. Middle managers

 

 

d. First-line managers

 

e. Top managers

 

 

Which of the following statements is true about the liaison role of managers?

 

a. In this role, managers scan their environment for information.

 

 

b. In this role, managers motivate and encourage workers in their department.

 

 

c. In this role, managers share information with others in their department.

 

 

d. In this role, managers deal with people outside their units.

 

 

e. In this role, managers respond to severe problems that demand immediate action.

 

 

When Westborough Software laid off 300 employees last week, CEO Diane Wagner called a press conference to announce the company’s actions to the media. In doing so, Diane was performing the _____ managerial role.

a. disseminator

 

b. entrepreneur

 

c. negotiator

 

d. figurehead

 

 

e. spokesperson

 

 

In the _____role, managers respond to pressures and problems so severe that they demand immediate attention and action.

 

a. disturbance handler

 

 

b. entrepreneur

 

 

c. negotiator

 

 

d. figurehead

 

 

e. spokesperson

 

 

Which of the following skills encompass the specialized procedures and knowledge required to get the job done?

 

a. Human skills

 

 

b. Technical skills

 

 

c. Negotiating skills

 

 

d. Planning skills

 

 

e. Conceptual skills

 

 

The ability to see the organization as a whole is an important component of _____ skills.

 

a. motivational

 

 

b. human

 

 

c. leadership

 

 

d. conceptual

 

 

e. technical

 

 

Which of the following is true of conceptual skills?

 

a. They include the ability to understand and reconcile multiple complex problems.

 

b. They include the skills to train new employees and help employees solve problems.

 

 

c. They include knowledge of the specialized procedures required to get the job done.

 

 

d. They include the ability to work well within groups.

 

 

e. They include the ability to encourage others to express their thoughts and feelings.

 

 

Midori became a manager at Gloria Summers Inc. about 14 months ago. Her evolution as a manger is typical. After a year of experience, Midori has now come to believe that her primary job is to _____.

 

a. manage tasks

 

 

b. manage and develop her employees

 

 

c. tell employees what to do

 

 

d. solve problems

 

 

e. troubleshoot for her subordinates

 

 

According to Jeffrey Pfeffer, which of the following ideas are used by managers in top-performing companies?

 

a. Centralization of authority

 

 

b. Increased status distinctions

 

 

c. Decreased sharing of financial information

 

 

d. Self-managed teams

 

 

e. Reduced training

 

 

 

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