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1) The feedback phase of the communication process is initiated by the original sender (who becomes a receiver)

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1) The feedback phase of the communication process is initiated by the original sender (who becomes a receiver).

? true
? false

2) The sharing of information by means of facial expressions or body language is known as subliminal communication.

? true
? false

3) Customers prefer products that are, as far as possible, customized to their unique needs.

? true
? false

4) Improving product quality increases the operating costs of the organization.

? true
? false