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Two Olympic Gold Medalist in skiing married in 2014, Jason and LeAnn Benson opened Adventurers and Explorers (A&E) outdoor sporting store that sales gear and clothing
Two Olympic Gold Medalist in skiing married in 2014, Jason and LeAnn Benson opened Adventurers and Explorers (A&E) outdoor sporting store that sales gear and clothing. The couple’s concept is different than many of the other sporting goods stores, they design and sell their own lines of specialized products. LeAnn’s focus is on the design of products and Jason’s focus is on the financials; therefore, no one is worrying about the organizational policies or controls.
Jason and LeAnn encourage their employees to continue their favorite outdoor sport from skiing, mountain climbing, white-water rafting, etc. Employees are given two weeks of paid vacation. However, many employees were allowed to, take up to two months off at half pay so they could fulfill their life-long dreams. Samantha just returned from a successful climb of Mount Everest. Beth will use her two months off to backpack around Europe. Around the office there was a joke of having the weekend flu where employees would take (Friday-Monday off) to enjoy the outdoors. The office often ran below staffing levels depending on the season. In addition, because Jason and LeAnn were Gold Medalist, they attract more employees who are interested in skiing. The skiers want time off during the peak season. This is also the peak time for A&E orders and service requests.
In the last three (3) years the company has grown from 30 employees to 100. Jason and LeAnn need advice on controlling the daily staffing levels, so A&E are able to meet or exceed customer expectations for responsiveness without sacrificing its own identity as a company. Choose one of the issues facing A&E and propose a solution and rationale for your response.
- Paid vacation along with the most valuable times for vacation (peak season time off)
- Attendance Issue-The Weekend Flu (Friday-Monday)
- A&E needs to know whether customers are satisfied with the products and responsive to their needs as outdoor enthusiasts.
Expert Solution
Answer:
The issue that I have selected is that of “paid vacation”. A&E should have a strong set of policies and controls with regards to the paid vacation that it provides to its employees. As a standard rule the company should only follow one policy. Here the employees have two choices – two weeks of paid vacation and two months of vacation at half pay. This should change.
To start with employees should only be given two weeks of paid vacation. Once an employee has completed certain tenure with the company then the option of two months of vacation at half pay should be made open. For instance the company can put in place a policy that only those employees who have completed three years of employment with the company can avail of two months of vacation at half pay. Using this policy will eliminate the situation of the company running below staffing levels.
Secondly the company should not allow its employees to take leave during the peak season. This is because it is during the peak season that the company generates most of its business and it is during this period that any situation of being understaffed will lower the level of effectiveness and efficiency at the company.
The above mentioned two policies will ensure that the company does not have to employ an unnecessarily high number of people. This will help the company to keep its employee costs on check on one hand and to ensure that the customers are served properly and efficiently all the times on the other hand.
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