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Homework answers / question archive / For this discussion we are going to explore the use and misuse of emails for professional communication

For this discussion we are going to explore the use and misuse of emails for professional communication

Health Science

For this discussion we are going to explore the use and misuse of emails for professional communication. Many of us have no doubt received emails that did not convey the intended message or perhaps should not have been sent in the first place. 

Let’s go through this week’s discussion questions together one at a time. Remember to respond to not only the question, but also to what others are saying. As with the other modules, the first question is based on what you have learned so far in this course so that you can post immediately without having completed all of this week’s readings.

Let’s begin with a question based on your opinion, experiences and what you have learned over the past 5 weeks:

  • Emoticons have become increasingly common in email communications. In what circumstances might emoticons be appropriate and when should they be avoided in professional communication?

Now applying this week’s learning materials:

  • How do we decide whether a message can be appropriately conveyed in an email message versus when a message should be delivered in person or over the phone?
  • What are some of the common mistakes people make in crafting emails? How should we respond to some of these mistakes? Please provide examples.
  • For people new to writing in the health professions, what sorts of training might be helpful in avoiding some of the common email mistakes?

This discussion will be graded using a rubric. Please review this rubric prior to beginning the discussion. You can view the rubric by clicking on "Discussion Rubric" on the Course Rubrics page within the Start Here module. All discussions combined are worth 30% of your final course grade.

Consult the Discussion Posting Guide for information about writing your discussion posts. It is recommended that you write your post in a document first. Check your work and correct any spelling or grammatical errors. When you are ready to make your initial post, click on "Reply." Then copy/paste the text into the message field, and click “Post Reply.” 

To respond to a peer, click “Reply” beneath her or his post and continue as with an initial post.


Participation in this discussion assesses the following outcomes:

  • Apply best practices for writing professional emails in the health field. (CO2)
  • Differentiate when it is appropriate or inappropriate to use email or other forms of electronic messages. (CO1)
  • Apply specific strategies for delivering a health communication message. (CO5)

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