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1) The outgoing PCA, Ann Abraham, has commented that ‘in the early days the Parliamentary Ombudsman’s customers were considered to be MPs’

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1) The outgoing PCA, Ann Abraham, has commented that ‘in the early days the Parliamentary Ombudsman’s customers were considered to be MPs’. To what extent, if any, do you think that such a view still prevails?

2. Should the MP filter be retained, or is it time that complainants had direct access to the PCA?