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The case about the manager’s request for tech support for his television set provides the background information for this role-play

Management

The case about the manager’s request for tech support for his television set provides the background information for this role-play. The scenario is another meeting between Gus and Karen. One student plays the role of Gus, who is now increasingly frustrated that he cannot get the reception he wants. Just last week he telephoned a television repair service, and was told politely that he should simply hook up the set to cable or satellite TV. But Gus and his wife do not want any more wires running through their house. So this time, Gus is more insistent that Karen come over to his house to fix the problem. Another person plays the role of Karen, who has thought through Gus’s request some more, and she feels that his demand is both inappropriate and unethical. However, Karen still wants to maintain a good professional relationship with Gus. Run the role-play for about five minutes. For both scenarios, observers rate the role players on two dimensions, using a 1-to-5 scale from very poor (1) to very good (5). One dimension is “effective use of human relations techniques.” The second dimension is “acting ability.” A few observers might voluntarily provide feedback to the role players in terms of sharing their ratings and observations. The course instructor might also provide feedback.

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