Practice task 31Use relevant textbooks or research on the internet, to write notes for the following; Give some examples of the types of system checks and balances workplaces have in place to ensure quality is maintained

Practice task 31Use relevant textbooks or research on the internet, to write notes for the following; Give some examples of the types of system checks and balances workplaces have in place to ensure quality is maintained.

Practice task 32

Read the case study. Then write down the answers.

Barbara is the executive assistant to Goran Vasjic, the manager of uniforms at Joker's Wild Casino. She is extremely polite to Goran's customers and ensures that uniform samples are sent out to suppliers on time and then any queries are relayed promptly to Goran. However, when Goran's sales consultants ask her for information on samples and suppliers she frequently interrupts and tells them to mind their own business.

• How can Goran ensure that Barbara has a total commitment to the company, not just to her immediate customers?
• Why is it important to report and follow up any discrepancy in the quality of service or products?