Homework answers / question archive / Practice task 26 Read the following case study, and then write down the answers to the questions that follow Karla is in charge of reception at Two Tricks, a magazine company

Practice task 26 Read the following case study, and then write down the answers to the questions that follow Karla is in charge of reception at Two Tricks, a magazine company

Business

Share With

Practice task 26 Read the following case study, and then write down the answers to the questions that follow

Karla is in charge of reception at Two Tricks, a magazine company. There are two receptionists, one is a trainee. The following issues are raised at the meeting relating to Karla's style of supervision.

• The trainee complains that she is not getting enough time to complete her traineeship. Every time she organises some time away from her workstation, Karla finds an excuse to call her back to the phone.
• The other receptionist complains that Karla often takes over these tasks. Such as greeting people when they come into the office. He also says he doesn't get long enough for his tea breaks as he is often called back to do what he says are non-urgent tasks.

Karla did not realise how her need to achieve her objectives impacted on the team

1. From the comments made by the two receptionists, what impression do you get of Karla's style of supervision?

2. How can she benefit from this feedback?