Create a 9 pages page paper that discusses the importance of rapport, empathy, and probing questions

Create a 9 pages page paper that discusses the importance of rapport, empathy, and probing questions. I conducted the interview at Mrs. Lee’s office on May 10, 2015. The objectives of the interview are to learn more about how to get a real estate job and to understand the workplace experiences of a real estate broker (also called a realtor). I believe that I have properly conducted the interview with rapport, empathy, and good choices for primary questions, but I believe that I did not fully motivate the interviewee to be more open and I was not able to maximize probing questions to learn more about the interviewee’s job and hiring experiences. I would improve the interview by including more small talk that can help the interviewee relax and share more workplace/hiring information and by preparing for more probing questions.

I attained good rapport and empathy levels through small talk, being empathetic of her weary physical state, and giving supportive verbal and non-verbal expressions throughout the interview. Rapport is essential to building and sustaining a relationship through promoting “feelings of goodwill and trust” (Stewart &amp. Cash, 2011, p.81). I built rapport immediately during the opening stage of the interview by adding small talk and empathizing with her tiredness. In the beginning, I told her: “Good evening, Mrs. Lee, How’s everything going?” My introduction intends to make her feel like we are going to have a conversation and not an interview. Ken Metzler suggests that interviewers should avoid using the word “interview” and treat the interview as “a conversation, talk, discussion, or chat” (Stewart &amp. Cash, 2011, p.108).

I mentioned the word “interview” at the opening stage of the interview, but I made sure to make her feel that we are having a conversation by empathetically responding to her. For instance, I showed empathy to indicate my respect for her time.