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Black Ice Manufacturing makes wooden cabinets for high-end audio speakers that are finished in a high-gloss black paint

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Black Ice Manufacturing makes wooden cabinets for high-end audio speakers that are finished in a high-gloss black paint. Because of the premium charged for such speakers, customers expect the finish on such speakers to be near flawless. Over the years, Black Ice has perfected the finish painting process and has established itself as a reliable supplier of high-gloss cabinets. Recently some customers have been complaining about the paint finish. Mary Snow, the manufacturing manager of Black Ice, has been tasked with investigating the problem.