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Read the conversation below and explain

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Read the conversation below and explain.

What is the Problem??

What is the Solution??

The buyer is supposed to give his supplier 10 days' notice for an order to arrive at the plant.

Buyer- calls the supplier screaming "the parts are not here and the line is going to go down by tomorrow morning

Supplier - you only gave us 5 days' notice and you know we need 10 days. We are doing all we can to get the parts to you ASAP.

Buyer - that's not good enough. Besides its' your fault we are short because of the high % of defects.

Supplier - wait a minute, we guarantee 99.99% of our parts defect free. You are running at 15% defects and that is because your people on the line are damaging the parts during assembly.

Buyer - NO WAY... I want my parts by 8:00am tomorrow morning