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You have just started working at the JTI Childcare Centre and have been there for one week

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You have just started working at the JTI Childcare Centre and have been there for one week. One of your responsibilities is greeting parents and children when they arrive. A parent comes in and asks about another child that she heard parents discussing in the car park- how do you respond? The parent then asks how to suspend their child's place for 2 weeks while they go on holiday, no one is available for you to find out the information - what would you do in this situation?