commitment to the marketing concept and willingness to adapt to the role of problem solver High-performance work practices include the following features: Pushing responsibility down to employees operating in flatter organizations Increased emphasis on line managers as HR managers Instilling learning as a priority Decentralizing decision making to autonomous units and employees Linking performance measures for employees to financial performance indicators the network made up of the company, suppliers, distributors, and ultimately customers who "partner" with each other to improve the performance of the entire system in delivering customer value a communication system in which analog voice signals are digitized, sectioned into packets, and then sent over the internet

1. Personal selling philosophy

commitment to the marketing concept and willingness to adapt to the role of problem solver

2. relationship strategy

High-performance work practices include the following features:
Pushing responsibility down to employees operating in flatter organizations
Increased emphasis on line managers as HR managers
Instilling learning as a priority
Decentralizing decision making to autonomous units and employees
Linking performance measures for employees to financial performance indicators

3. value network

the network made up of the company, suppliers, distributors, and ultimately customers who "partner" with each other to improve the performance of the entire system in delivering customer value

4. Voice over internet protocol

a communication system in which analog voice signals are digitized, sectioned into packets, and then sent over the internet.