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On the space provided for, classify each performance measure
On the space provided for, classify each performance measure. Write F (Financial); C (Customer); P (Process); or LG (Learning and Growth).
_____1. Market share _____9. Number of vendors used
_____2. Earnings per share _____10. Cash flow from operations
_____3. Manufacturing cycle efficiency _____11. Employee training hours
_____4. Machine downtime _____12. Gross margin
_____5. Number of patents held _____13. Employee education
_____6. Employee suggestions _____14. Manufacturing downtime
_____7. Number of repeat sales _____15. Service response time
_____8. Levels of inventories held
Expert Solution
- C
- F
- P
- P
- LG
- LG
- C
- P
- P
- F
- LG
- F
- LG
- P
- C
Step-by-step explanation
Financial perspective assesses the company's financial performance such as increase in revenues or net income. Customer perspective on the other hand, measures the customers' satisfaction in terms of the products or services sold by the company. This is determined by assessing customer loyalty and how well the company has attended to customer needs. Processes pertains to the internal processes performed by the company to be able to deliver and serve its clients. Lastly, learning and growth focuses on the intangibles of the organization. This focuses on the betterment of jobs (human capital), system (information capital) and climate (organizational capital).
Source: https://www.shareweb.ch/site/Learning-and-Networking/sdc_km_tools/Documents/Balanced%20Scorecard.pdf
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