There are six stages to resistance to change

There are six stages to resistance to change. The first stage entails active open resistance to change, ranging from pessimism or anger to the point of sabotage. Second is passiveness or reluctance to get involved at all; here we see apathy or a lack of understanding about the organizational mission. Third is the "convince me" stage, where people in the organization are willing to change and will work hard; yet they are reluctant to move forward until they hear from the management that the results will be worth the work - or that the managers will not let them down midway through the change process. The final three (hope, active involvement, and advocacy) get people past the resistance phase.

Thinking about an elective service like LASIK, which of these stages might be the most challenging to work through in a healthcare organization, and why?

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