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Identify three companies or organizations from which you have received poor-quality products or services, describe the nature of the defects, and suggest ways in which you might improve the quality of these products or services (including some quality control tools or techniques discussed in class, if possible)

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Identify three companies or organizations from which you have received poor-quality products or services, describe the nature of the defects, and suggest ways in which you might improve the quality of these products or services (including some quality control tools or techniques discussed in class, if possible).