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The aim of this assessment is to develop a report and presentation for a leading hospitality company

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The aim of this assessment is to develop a report and presentation for a leading hospitality company. You are a hospitality staff training consultant and the company has approached you to deliver a presentation and provide them with a report detailing effective customer service techniques, and their importance. This assessment is in two parts. 

PART A. Develop a PowerPoint presentation you would deliver to the company (you do not need to present this, or include a voice over, only the slides are required. See your trainer if you need further instructions). This presentation must include an introduction slide, and explain the following points (minimum 12 slides): 

1. How can the company turn customer complaints into an opportunity to create return business? 

2. How can the company demonstrate personalised customer service and list three suggestions for promotional services that encourage customer repeat business? 

3. List ten add-ons that the company can suggest to the customer to create an individualised customer service experience. 

 

Ensure your slides are visually appealing and your PowerPoint is professional and could be used in a real-life presentation.