Remove accusatory "you"-centred focus and eliminate negative words or phrases from the following: a) You failed to follow instructions correctly

Management Mar 30, 2023

Remove accusatory "you"-centred focus and eliminate negative words or phrases from the following: a) You failed to follow instructions correctly. b) You did not enclose your application form. c) You should not have allowed your car to go so long between oil changes. d) You are responsible for any problems caused by improper maintenance. e) If you are dissatisfied, you can complain to the manager.