You have just returned to work after two weeks of annual leave

You have just returned to work after two weeks of annual leave. During your absence, a new staff member has started working in the lifestyle department. Mrs Sai Wong is of Chinese descent and speaks English well. Later that day, Sai walks in to give you a pile of paperwork, you reply thankyou and turn straight back around to commence work. As a result, Sai thinks you are upset that she has given you more work to do. She says something in her language at your response. You are left feeling as if she has said something of offence to you in her language. What factors could be impacting on Sai's behaviour? List 6