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Develop a business case for the hypothetical outsourcing of an enterprise's IT Help Desk
Develop a business case for the hypothetical outsourcing of an enterprise's IT Help
Desk. The elements of the business case are (1) an Alternatives Analysis that
compares in-house operation of the Help Desk and outsourcing to an external service
provider, (2) a Cost-benefit Analysis for each of the two alternatives and (3) a Return
on Investment calculation for each of the two alternatives.
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