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Develop a business case for the hypothetical outsourcing of an enterprise's IT Help           Desk

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Develop a business case for the hypothetical outsourcing of an enterprise's IT Help

          Desk. The elements of the business case are (1) an Alternatives Analysis that

           compares in-house operation of the Help Desk and outsourcing to an external service

           provider, (2) a Cost-benefit Analysis for each of the two alternatives and (3) a Return  

         on Investment calculation for each of the two alternatives.