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1) Imagine that you are the owner of a local small business that has recently experienced a high level of customer dissatisfaction with your company's service

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1) Imagine that you are the owner of a local small business that has recently experienced a high level of customer dissatisfaction with your company's service. This has been due in large part to the actions of a few employees that are no longer working for you. However, you are concerned that too much damage may have been done, and you fear that you may lose some of your best customers.

What specific strategies and techniques would you use in order to repair the damage that has been done, retain your customers, and demonstrate that you are working hard to improve the service that is provided to customers?

2. Art sometimes provokes controversy. Part of the purpose of art is to present controversial, debatable subjects. On occasion, artists treat subject matter in ways that spark public outcry. Censorship of art occurs when exhibitions are closed because of controversial content. A censorship controversy was initiated in the U.S. in 1999 when Mayor Rudy Giuliani attempted to close the "Sensations" exhibit at the Brooklyn Museum of Art for offensive content.

Giuliani objected to several works in the exhibit, including Chris Ofili's mixed media work The Holy Virgin Mary in which elephant dung was used as a material. Ofili also surrounded the picture of Mary with pornographic images. You can answer the following question with or without doing further research about the "Sensations" exhibit. If standards were to be applied to subject matter for art viewed in public spaces funded by taxpayers, what would they be? If standards are not required, why not?