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Write the routine message required for the situation given below

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Write the routine message required for the situation given below. Use all the techniques learned so far in this course to write a clear, professional routine message. Advice: write a draft (using the appropriate format). *Email skills* *Message Strategies*: Grating Claims Like many of the staff at razer,you are an avid game player.You can therefore sympathize with a customer who get so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious action, but no keyboard can withstand a blow like that. However,in the interest of building goodwill among the online gaming community, Your manager has approved a free replacement.This sort of damage is rare enough that the company isn't worried about unleashing a flood of similar requests. *Your task* Respond to louis Hapsberg's email request for a replacement,in which he admitted to inflicting some abuse on this keyboard. Through you are giving him a new keyboard, gently remind him that electronic equipment needs to be used with care. You can learn more about the company and it's products at www.razer.com .