Write the routine message required for the situation given below

Write the routine message required for the situation given below. Use all the techniques learned so far in this course to write a clear, professional routine message. Advice: write a draft (using the appropriate format). *Email skills* *Message Strategies*: Grating Claims Like many of the staff at razer,you are an avid game player.You can therefore sympathize with a customer who get so excited during a hotly contested game that he slammed his Razer Anansi keyboard against his chair in celebration. Razer products are built for serious action, but no keyboard can withstand a blow like that. However,in the interest of building goodwill among the online gaming community, Your manager has approved a free replacement.This sort of damage is rare enough that the company isn't worried about unleashing a flood of similar requests. *Your task* Respond to louis Hapsberg's email request for a replacement,in which he admitted to inflicting some abuse on this keyboard. Through you are giving him a new keyboard, gently remind him that electronic equipment needs to be used with care. You can learn more about the company and it's products at www.razer.com .