In Module 7, you will be asked to turn in a term paper on a Quality Management topic covered in this course

In Module 7, you will be asked to turn in a term paper on a Quality Management topic covered in this course. In this module, you will submit a rough draft of your final paper for instructor feedback. The Term Paper Draft is a graded assignment.

Final Term Paper

Prepare a term paper on one of the quality management tools from the course and show examples of how it is currently being used by businesses. Highlight any benefits or detriments as a result of the tools. Plan on using at least one book from a library, a personal interview, and any additional sources (minimum of 4 resources).

Submission

Your term paper draft will be 3-4 pages in length, not including the title or reference pages, and include an introduction with a thesis statement and a conclusion that summarizes the main ideas. Each paragraph should have a topic sentence supported by 3-5 sentences that offer additional details, explanation, and examples. The paper should be free of errors in grammar, sentence structure, and other mechanics. In addition, the paper should be in APA format, which includes Times New Roman, 12 point font with double line spacing and one-inch margins.

TOPIC: CUSTOMER FOCUS
One of the most important principles of quality management is customer focus. Customers are the driving force behind business. The first step for an organization to become customer focused is to understand who the customers are. In order for an organization to experience long-term competitive success, the organization has to develop & implement strategies that will satisfy customers and appreciate loyal customers. This module will focus on customer service; the part customer service plays in organizational success, and customer satisfaction.

• Explain how quality is significant in determining the long-run success of an organization.
• Discuss key customer service practices.
• Describe how customer satisfaction, customer engagement, and customer dissatisfaction can be measured.