Why do I as an IT Project Manager need to be aware of ITIL (Service Management) and how will I consider ITIL(SM resources and processes) in my Project Management Plans, Schedules, Scope, Cost and Quality to ensure that IT SM, Operations and the IT Service Desk can support my project once is it has been delivered? Rubric: 10% 8% - Reflection content 2% - Overall Quality (grammar, punctuation and logical flow)

Project Management Jan 22, 2022

Why do I as an IT Project Manager need to be aware of ITIL (Service Management) and how will I consider ITIL(SM resources and processes) in my Project Management Plans, Schedules, Scope, Cost and Quality to ensure that IT SM, Operations and the IT Service Desk can support my project once is it has been delivered?

Rubric: 10%

8% - Reflection content

2% - Overall Quality (grammar, punctuation and logical flow)