INSTRUCTIONS: The word limit for each question is 800 words Answers exceeding word limits will only be marked up to the word limit

INSTRUCTIONS:

The word limit for each question is 800 words

Answers exceeding word limits will only be marked up to the word limit.

Please note the word limit includes all citations, tables and headings.

Full reference lists are NOT required, however, correct citation is essential.

Question 1

It is said that “business processes are the universal building blocks of

organisations”. Define what is meant by a business process and critically

discuss the structure and important parameters of a business processes that

need to be managed.

Question 2

Balanced Scorecard emerged as one of the most popular frameworks for

measuring and managing business performance that is commonly used in

various industry sectors. Critically discuss the structure of the balanced

scorecard and explain how strategy maps can be developed based on the

balanced scorecard structure.