• Prioritize operational issues as a real-time point of contact and provide creative solutions for scheduling of a 24/7 team

• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
• Comply with all regulatory vehicle, rider, and driver safety requirements
• Develop clear metrics for the team and visibility into results against KPIs and priorities to Virginia’s Operations Team on a weekly basis
• Build strong cross-functional relationships across various teams and offices, deeply rooted in trust and understanding
• Tirelessly work to scale operational processes, products and systems to drive rapid growth

Who You Are

• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You lead with humility, respect, and empathy, you give and take feedback constructively, and you do not shy away from having difficult conversations and resolving conflicts
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are comfortable working in a fast-paced environment, operating in ambiguity, and shifting priorities quickly
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Everything that comes in your way is met with a "roll up your sleeves" attitude. You partner effectively with others in order to provide solutions in all areas of our department and business
• You have strong written and verbal presentation and communication skills - you understand how to create a story and craft messaging based on your audience and the problem at hand
• You have a Bachelor's Degree and you are comfortable with managing data in Excel