a

Management Aug 27, 2020

a. Explain why the HRM process is important. Discuss the environmental

factors that most directly affect the HRM process.
b. Explain why a realistic job preview is important. Also Describe the five stages of group development

Write a conclusion of the paper which covered below points:

1. Explain boundary spanning generally, and specifically, in the context of sales.

2. Explain how the two constructs of role ambiguity and role conflict are related.

3. Why are sales people, in particular, susceptible to role stress?

4. How does role stress relate to performance and job satisfaction in sales?

5. What is the role of the Sales Manager in preventing and/or managing role stress in his team?

Service" at the Donut Shop

Early one morning Harry found himself hungry, alone, and lost in the land of no customer

service as he stumbled into a donut shop. It was a rainy, gray morning and he was tired.

Cars were parked at odd angles because the lines on the lot had long ago faded. The parking lot was dirty and the trashcans overflowed. Inside were disorganized lines of people, most wearing parkas, waiting to buy donuts. There appeared to be no systematic way of serving customers. The bold ones stepped up and demanded service while the more timid (or courteous) hoped for attention from the clerk. Harry waited for about seven minutes as the two clerks repeatedly took orders, disappeared into the back room, reappeared, and took peoples' money. All along Harry observed the uncleared, coffee-stained counter where he soon would sit to eat his donut. It hadn't been cleared recently, and it apparently wasn't going to be cleared now. Customers groaned, as the advertised two-for-one sale did not apply when they ordered donuts of different prices, and the clerks explained with bored, unsmiling expressions. Harry noticed a middle-aged woman (could she be the manager?) sitting on a crate just outside the back door smoking a cigarette and reading a tabloid newspaper. She seemed oblivious to the dismal scene in the shop. Harry finally reached the head of the line and came face to face with a 17-year-old girl who had been condemned to serve him. Something in her teenage face told him that all was not well in the service economy. Harry asked her how she liked her job. She looked him straight in the eye and said, "It sucks!"

Q1. Assume you are the owner of this donut shop. What would you do? Identify what

specific behaviors would you seek to change?

Q2. Focus on the problems of slow service. Discuss some of the ways to improve this

issue.

Q3. To what extent might the slow service be a source of employee irritation and

dissatisfaction? Explain briefly.

Q4. You are appointed as the consultant for the Donut Store, what are the strategy that

you will implement to ensure the customer service is improve. Elaborate your

strategy in detail.

Company :- Tata AutoComp Systems Ltd and TitanXExplain in detail:

Ø The type of merger or acquisition that has taken place & how has it impacted the merged entity?

Ø List in details what are the reasons for the failure or success of the merger or acquisition of Tata AutoComp Systems Ltd and TitanX

Ø Give a detail report on the strategic aspect with relation to the "Ansoff product Matrix"

How the company can help in expanding the economy for the country & bring in positive effect in the development of employment?

You are the owner of a popular cinema in downtown New York that needs

refurbishment. You could decide against refurbishment and let the cinema become increasingly dilapidated. In this case, there would be a payoff of $0.
Alternatively, you can invest in a major refurbishment that will cost you $1,000,000. You expect the major refurbishment to lead to increased visitor numbers. You have employed a consultant who estimates that undertaking the major refurbishment could yield returns (payoffs) between $600,000 and $3,000,000. The assigned probabilities to these payoffs are:
·        A 70% chance for returns of $600,000;
·        A 30% chance for returns of $3,000,000.
You could also opt for a minor refurbishment due to budget constraints. The minor refurbishment could cost approximately $400,000. Naturally, the payoffs for the minor refurbishment will be lower, and are estimated to have:
·        A 30% chance to be as high as $1,500,000;
·        A 40% chance of being $400,000; or
·        A 30% chance of being as low as $150,000.
What will your decision be? To help you decide, clearly indicate the following on a drawn decision tree:
·        The root nodes
·        The decision nodes, chance nodes, and branches
·        The terminal nodes
·        The expected payoff of each decision
·        The EMV of the decision
Drawing your decision tree:
You may draw your decision tree by hand, take a photo, and insert it into this activity submission document, provided that all of the above components are legible.
develop digital decision tree using any computer program or online tool of your choice (such as Lucidchart or Visme). Copy and paste your final decision tree, or insert it as a .jpeg file, into the space below.
1.1. Include your decision tree here: