Homework answers / question archive / Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to understand the fundamentals of internet computing and cloud services

Assessment instructions Assessment details Instructions Assessment overview The objective of this assessment is to assess your knowledge and performance as would be required to understand the fundamentals of internet computing and cloud services

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Assessment instructions

Assessment details	Instructions
Assessment overview	The objective of this assessment is to assess your knowledge and performance as would be required to understand the fundamentals of internet computing and cloud services. It involves undertaking a basic review of business computing needs and identifying options for introducing cloud computing services into a small business or work area in an organisation.
Assessment Event number	2 of 3
Instructions for this assessment	This is a case study assessment and it will be assessing you on your knowledge and performance of skills required by the unit. This assessment is in 4 parts: Part 1: Review computing needs – Business case Part 2:  Assessment checklist 1 Part 3:  Role-play 1 - Present business case Part 4:  Observation checklist 1 - Present business case This assessment also includes a section on Assessment feedback.
Submission instructions	On completion of this assessment, you are required to upload it or hand it to your assessor for marking. For distant delivery (TAFE NSW online learning platform) students upload all the required assessment files and all recordings in the assessment area on the online learning platform. Ensure you have written your name at the bottom of each page of this assessment or if submitting online you have included your name in the footer of each page. It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.
What do I need to do to achieve a satisfactory result?	To achieve a satisfactory result for this assessment all questions and tasks must be answered correctly. Tips to avoid plagiarism are located on the TAFE NSW Library Services page (https://tafensw.libguides.com/copyright/plagiarism). All criteria in the assessment checklist must be marked satisfactory and all parts of the observable task must be performed to a satisfactory level as indicated in the criteria section of the Assessor Observation checklist.
What do I need to provide?	You can refer to all notes and textbooks during the completion of this assessment. Where your meeting/role-play is not being assessed in real-time you may also require access to: a video recording device, such as a smartphone 2 role play participants. The participants for role plays can include colleagues, other students completing this unit/course, industry expert/representative, or a teacher.
What will the assessor provide?	Computer and access to the internet (if on campus), references and the electronic copy of: this assessment business case template (BSBSMB412_AE_CS_2of3_SR_SampleBusinessCase.docx) excel spreadsheet template for cost-benefit analysis and budget (BSBSMB412_AE_CS_2of3_SR_SampleCostBenefitBudget.xls)
Due date and time allowed/location	The assessment must be submitted by the due date noted on the Unit Assessment Guide. Allow 3 hours to complete this assessment (this includes a 15- minute role-play). Part 1 of the assessment is completed out of class. Part 3 of this assessment can be completed in-class or recorded and uploaded. For distance delivery students, all the assessment is completed on the TAFE NSW online learning platform. Note: The skills assessment 3 of 3 (BSBSMB412_AE_Sk_3of3) cannot be conducted until this assessment has been successfully completed and feedback received.
Supervision	For students completing this assessment in-class: Part 1 of this assessment is unsupervised. Part 3 of this assessment is supervised if being conducted in class. This is an unsupervised assessment for students completing by distance delivery (TAFE NSW online learning platform). Your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.
Assessment feedback, review or appeals	In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment. If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher.  If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures at your college/campus.

 

 

Specific task instructions

The instructions and the criteria in the case studies below will be used by the assessor to determine whether the student has satisfactorily completed each Case study scenario. Use these instructions and criteria to ensure you demonstrate the required knowledge.

Case study

To complete this assessment, the student will be required to read the case study below. Once you have read the information, you are required to complete the following tasks using the following resources:

• Business Case (Part 1) template provided

BSBSMB412_AE_ CS_2of3_SR__SampleBusinessCase.docx

• Cost Benefit Analysis (Part 1) template provided BSBSMB412_AE_CS_2of3_SR_SampleCostBenefitBudget.xls

You are a bookkeeper at a firm that specialises in providing bookkeeping, accounting and taxation services, as well as ad-hoc special projects. Your manager has asked you to assist one of the firm’s clients, Hello Blooms, introduce cloud computing into their business operations.

Felicity is the owner of Hello Blooms. She started her lifelong dream of owning a florist a few years ago. But this is not your average florist. Different from other florists, she offers only one style of flowers each day at a set price of $42 per bunch. Why? Because by buying large volumes of singular flowers, it allows her to buy competitively, in season, and ultimately keeps her offerings simple and easy to manage.

Flowers are sold to the public, cafes, bars, restaurants and hotels. Sales in the 2019 financial year were $800,000 with a profit after tax of $105,000.

They are thinking of expanding into other products like pot plants. Similarly, only one style of plant will be offered per day.

Staff.

The business is owned and operated by Felicity. Regina is the office manager who manages the day to day incoming and outgoing calls and orders. There are 2 full-time florists, a driver, a receptionist who manually processes orders and a dedicated buyer who visits the markets every morning at 4 am.

 

 

Hello Blooms has a basic website which displays the photos of the flowers each day, but most of the advertising is done on Instagram and Facebook. The receptionist is responsible for uploading the photos each day.  Customers can only call the office to place orders, and a manual system is used for recording all sales and expenses.

The business is growing at a rapid rate because of the great exposure on Instagram. It has become clear to the Felicity that continuing with a manual ordering and accounting system is neither efficient nor practical.

Felicity is responsible for general business, planning and the operational activities of the business. She currently uses Microsoft Excel to record and summarise all the business transactions.  Regina looks after products and the creative side, such as keeping up with colour and style trends. In the 2020 business plan they identified the following:

• grow product range to include daily pot plant line
• 2020 flower sales to grow by 10%
• 2020 pot plant sales target -$50,000
• implementation of a new computerised accounting system
• flexible work arrangements for Felicity, the office manager, and the buyer.

The office consists of two 5-year-old desktop computers. One for the owner to use and the other for the office manager, Regina, to use to complete her responsibilities. To access the website, there is a basic internet connection using a phone line from Optus costing $90 per month. There are often issues when orders are taken late in the afternoon and these have not been properly communicated to the buyer who attends the market at 4 am. Because of this lack of communication, sales are often lost due to insufficient flowers having been purchased on that day. Having a system where the buyer could see the latest orders is considered critical.

Felicity would like the flexibility to work from home in the afternoon after an early start at the business. Currently, all of the paperwork has to be processed at the office making working from home difficult. Felicity often stays back once a week to pay all the bills and pay her staff but would like to be able to do this from home.

Once a month Felicity meets with Regina to discuss business issues and the direction the business is heading.  At their last meeting they came up with potential benefits and costs of introducing a new computerised cloud accounting system:

• two new desktops @ $2,200 each (replace the old ones)
• lost sales recovered due to improved communication (100 orders per year × $42)
• three new tablets @ $700 each (one each for the owners, and one for the flower buyer)
• productivity improvements ($100 per day × 280 days)
• improved internet ($130 per month)
• new accounting software (they need help with this one)
• staff will need to be replaced or trained out of hours ($50 per hour for 8 hours × all staff)
• ongoing training in the subsequent year ($1,500)
• travel time saved not having to return to the office to process payroll and invoices –($30 × 48 weeks)
• professional IT assistance to project manage and implement systems $10,000.

 

 

Part 1: Review computing needs in the business and investigate cloud computing services to meet business needs

Once you have completed the tasks for Part 1 below, you are required to submit these to your assessor for feedback before commencing the other parts of this assessment.

Complete and submit this assessment online via the TAFE NSW online learning platform. Upload all the required assessment files in the assessment area on the online learning platform.

Alternatively, hand all required assessment files to your assessor for marking.

To complete the following tasks, you will need to use the Business Case template provided to you in student resource file BSBSMB412_AE_CS_2of3_SR_SampleBusinessCase.docx.

Using the information from the Hello Blooms case study provided above, determine the following:

• identify the current computing resources being used
• evaluate how the current resources are being used
• determine required business computing resource needs
• discuss any organisational policies and procedures that will need to be developed prior to implementation of cloud computing and any legal/legislative requirements to be considered.

You can record this directly into Section 2 (background) of the business case template.

Having reviewed the current computing systems and requirements of the business, you now need to detail the future computer needs and potential improvements that a cloud computing system will make to business operations. Record your response in Section 4 of the Business Case template.

To provide the appropriate recommendations and services to the client you need to research the variety of cloud computing services that are available and use this information to determine which services/products best suit Hello Blooms. 

1. Research the following:
   1. types of cloud computing services appropriate for Hello Blooms (attach this research as Appendix 1 of the Business case)
   2. summary of the costs of the identified services (attach this research as Appendix 1 of the Business case, note that this research will be used in Task 4 below cost benefit analysis)
   3. potential opportunities and risks associated with these cloud computing services (summarise this research into sections 5 and 6 of your Business case)
   4. organisational requirements that need to be adhered to (attach this research as Appendix 1 of the Business case)
   5. legal requirements for introducing cloud computing (attach this research as Appendix 1 of the Business case).
2. Contact a specialist advisor, such as one of the cloud computing service providers you researched in Task 3.1a. You are communicating with the service provider to determine the most relevant service for Hello Bloom. You will need to provide evidence of this communication.  This may be in the form of an email, details of a telephone conversation, or screenshot of an online chat. Attach this evidence as Appendix 2 of the Business case.

Using the template provided in BSBSMB412_AE_CS_2of3_SR_SampleCostBenefitBudget.xls, and the research you conducted in task 3b costs and 3c opportunities to complete a cost-benefit analysis for the recommended future cloud computing services. Insert this spreadsheet into section 3 of the Business Case.

Complete the remaining sections of the business case (Introduction and Recommendations), attach all required Appendixes, and submit to your manager (assessor) for feedback and approval before proceeding with Part 3.

Use the Assessment checklist 1 in Part 2 for the criteria that you will be marked for in this part of this assessment.

 

 

Part 2: Assessment checklist 1 – business case

The Assessment checklist will be used by you to capture evidence of their performance in Part 1 of this assessment. This checklist outlines all the required criteria you will be marking the student on. All criteria must be met.

The following checklist contains criteria and where appropriate benchmark responses for you to use when assessing to ensure the reliability of judgement.

AC #	Instructions	S		U/S	Assessor Comments
	The student reviewed the information provided to determine : identify the current computing resources being used evaluate how the current resources are being used.
	Student collated and reviewed the information provided to determine required business computing resource needs, including policies and procedures and any legal requirements.
	Researched cloud computing services and providers to determine appropriateness for client needs.
	Developed a business case with the required information.
	Seek assistance from cloud computing advisor.
	Developed cost-benefit analysis
	Identified opportunities and potential risks.

 

 

Part 3: Role-play – Present business case

Before you can attempt this role play you must have completed Part 1 of the Hello Blooms case study in Part 1 of this assessment.

The purpose of this role-play is to present your business case for updates to the client’s financial computing resources to gain approval. The computing resources include cloud computing. This role play should take between 10-15 minutes. The evidence from this role play will be used as part of the overall evidence requirements of the unit.

You will need to have 3 people present for the following roles:

1. Yourself as the individual who will present the business case.
2. The client, Felicity, who owns Hello Blooms and will listen, and if satisfied with your business case, will give her approval for you to proceed with the implementation of cloud computing for her business.
3. Your manager, who will listen to your business case and provide support where necessary.

For each participant in the role-play, you will need to provide guidance, so they are able to effectively engage with the event.

For the client include information on:

• their business
• the purpose for coming to you about computing resources
• what questions they may ask
• they need to provide approval.

For your manager you should inform them about:

• their role in the role play is to support your business case, they will need to read this and understand the content and this role may be best played by one of the following individuals:
  • another student
  • a teacher from your current studies
  • a work colleague who is familiar with the job role and industry.

During your role-play you must show the following:

• present your business case for cloud computing to your client
• discuss future computing needs and opportunities for improvements to business operations
• Use appropriate language to address personnel and key information
• seek feedback from your manager and approval from your client to proceed to implementation.

You should refer to the list of skills provided in Observation Checklist 1 to understand what skills you are required to demonstrate in this assessment. This Checklist outlines the Performance Criteria, Performance Evidence and Assessment Conditions you will be marked against.

 

 

Part 4: Observation checklist 1 - Present business case

The Observation checklist will be used by your assessor to mark your performance in Part 3 of this assessment. Use this Checklist to understand what skills you are required to demonstrate during Role-play 1. This checklist outlines the Performance Criteria, Performance Evidence and Assessment Conditions you will be marked against. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit.

If your assessor is unable to verify the authenticity of your submission, they will need to gather additional evidence to confirm that the assessment task was completed by you. Any additional questions asked must be recorded in the assessment feedback section.

OC #	Task/Activity Performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1	Presented a business case to introduce cloud computing to a client.			Date of Observation:
2	Discussed future computing needs and opportunities for improvements to business operations.
3	Used appropriate language to address personnel and key information.
4	Used listening and question to confirm understanding.
5	Attained approval for the business case to prepare for cloud computing.

 

 

Additional evidence for verification of assessment

Additional questions asked by the assessor

Assessors may ask additional questions to clarify student understanding. List here any additional questions that were asked during this assessment event.

Student responses to additional questions

Record the student responses to any additional questions that were asked during this assessment event.

 

 

Assessment feedback

NOTE: This section must have the assessor signature and student signature to complete the feedback except if the student submits the assessment online. If you are submitting through an online learning platform, the assessor will provide your feedback via the platform.

Assessment outcome

? Satisfactory

? Unsatisfactory

Assessor feedback

? Was the assessment event successfully completed?

? If no, was the resubmission/re-assessment successfully completed?

? Was reasonable adjustment in place for this assessment event?

? Has the Assessment Declaration on page 1 of the assessment been signed and dated by the student?

? Are you assured that the evidence presented for assessment is the student’s own work?
If yes, ensure it is detailed on the assessment document.

Assessor name, signature and date:

Student acknowledgement of assessment outcome

Student name, signature and date

NOTE: Make sure you have written your name at the bottom of each page of your submission before attaching the cover sheet and submitting to your assessor for marking.