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Homework answers / question archive / Alamo Colleges IS 3003 Chapter 2 1)The five basic entities that make up any business are suppliers, customers, employees, products and services, and: its environment

Alamo Colleges IS 3003 Chapter 2 1)The five basic entities that make up any business are suppliers, customers, employees, products and services, and: its environment

Business

Alamo Colleges

IS 3003

Chapter 2

1)The five basic entities that make up any business are suppliers, customers, employees, products and services, and:

        1. its environment.
        2. manufacturing and production.
        3. sales and marketing.
        4. invoices and payments.

 

      1. Promoting the organization's products or services is a responsibility of the   function.
        1. finance and accounting
        2. human resources
        3. manufacturing and production
        4. sales and marketing

 

 

      1. Checking for product quality is an activity associated with the       function.
        1. finance and accounting
        2. human resources

 

        1. manufacturing and production
        2. sales and marketing

 

      1. Which of the following is a cross-functional business process?
        1. Hiring an employee
        2. Identifying a customer
        3. Fulfilling a customer order
        4. Creating an invoice

 

      1. Employees that assist with paperwork at all levels of the firm are called:
        1. data workers.                              B) knowledge workers.

C) operational management.      D) service workers.

 

      1. The three principal levels of hierarchies within a business organization are:
        1. management, knowledge workers, and service workers.
        2. senior management, middle management, and operational management.
        3. management, data workers, and operational management.
        4. senior management, operational management, and workers.

 

      1. Key forces in a business's immediate environment include:
        1. regulations.                  B) technology.

C) economy.                      D) politics.

 

      1. Engineers and architects are examples of:
        1. senior management.            B) production workers.

C) knowledge workers. D) middle management.

 

      1. Which of the following is an example of a key force in a firm's broader, less immediate environment?
        1. stockholders                B) regulations

C) shipping firms              D) economic trends

 

      1. A computerized system that performs and records the daily dealings necessary to conduct business is classified as a(n):
        1. executive support system.
        2. management-level system.
        3. decision support system.
        4. transaction-processing system.

 

      1. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
        1. ESS                                   B) TPS

C) MIS                                   D) DSS

 

      1. A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:
        1. knowledge management systems.
        2. transaction support systems.
        3. executive-support systems.
        4. management information systems.

 

      1. The term "management information systems" designates a specific category of information systems serving:
        1. integrated data processing throughout the firm.
        2. transaction process reporting.
        3. senior management
        4. middle management functions.

 

      1. These systems are designed to summarize and report on the company's basic operations.
        1. Management information systems
        2. Decision-support systems
        3. Executive information systems
        4. Transaction processing systems

 

      1.                    support making decisions that are unique, rapidly changing, and not easily specified in advance.
        1. Management information systems
        2. Transaction processing systems
        3. Executive support systems
        4. Decision-support systems

 

      1. Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?
        1. ESS                                   B) TPS

C) MIS                                   D) DSS

 

      1. These systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance.
        1. Management information systems
        2. Transaction processing systems
        3. Decision-support systems
        4. Knowledge management systems

 

      1. Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?
        1. ESS                                   B) TPS

C) MIS                                   D) DSS

 

      1. Decision-support systems are also referred to as:
        1. business information systems.
        2. business intelligence systems.
        3. executive support systems.
        4. business model systems.

 

      1. Executive support systems are information systems that support the:
        1. long-range planning activities of senior management.
        2. knowledge and data workers in an organization.
        3. decision-making and administrative activities of middle managers.
        4. day-to-day processes of production.

 

      1. ESS are specifically designed to serve the           level of the organization.
        1. operational                                   B) end-user

C) middle management                D) senior management

 

      1. Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?
        1. ESS                                   B) TPS

C) MIS                                   D) DSS

 

      1.                    systems often deliver information to senior executives through a portal.
        1. Transaction processing
        2. Executive support
        3. Management information
        4. Decision-support

 

      1. A POS system, such as the one selected by Johnny's Lunch in the chapter case study, falls into which category of information system?
        1. TPS                                   B) KWS

C) MIS                                   D) DSS

 

      1. These systems are designed to support organization-wide process coordination and integration.
        1. Decision-support systems
        2. Management information systems
        3. CRM
        4. Enterprise applications

 

      1. A(n)                   collects data from various key business processes and stores the data in a single comprehensive data repository, usable by other parts of the business.
        1. transaction processing system
        2. enterprise system
        3. automatic reporting system
        4. management information system

 

      1. What is the most important benefit of an enterprise application?
        1. Enabling speed of communicating.
        2. Enabling business functions and departments to share information.
        3. Enabling a company to work collaboratively with customers and suppliers.
        4. Enabling cost-effective, e-business processes.

 

      1.                    systems integrate and share information from suppliers, manufacturers, distributors, and logistics companies.
        1. Collaborative distribution
        2. Supply-chain management
        3. Reverse logistics
        4. Enterprise planning

 

      1.                    systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.
        1. CRM                                 B) MIS

C) ESS                                    D) CPS

 

      1. Which type of information system would an intranet be most easily adapted to?
        1. CRM                                 B) MIS

C) TPS                                   D) KMS

 

      1. Which of the following types of system could be used to enable different firms to work collaboratively on a product?
        1. intranet                          B) extranet

C) KMS                                 D) CRM

 

      1. You manage the Information Systems department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?
        1. CRM                                 B) Enterprise system

C) Extranet                         D) Intranet

 

      1. Buying or selling goods over the Internet is called:
        1. e-commerce.               B) e-business.

C) an intranet.                   D) an extranet.

 

      1. The use of digital technology and the Internet to execute the major business processes in the enterprise is called:

 

        1. e-commerce.                               B) e-business.

C) enterprise applications.           D) MIS.

 

      1. You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their client's frequently updated branding and style guides to all of their branches. The guides include multiple image files and text documents. What system will best serve these needs?
        1. A wiki
        2. An extranet with KMS capabilities
        3. A TPS with KMS capabilities
        4. An ESS with collaboration capabilities

 

      1. Interaction jobs are those jobs which:
        1. are in the service sector and require close coordination, and collaboration.
        2. involve knowledge that can't be put into an information system.
        3. are performed typically by operational-level employees.
        4. require intense levels of interaction with clients.

 

      1. You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the U.S. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?
        1. Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
        2. CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
        3. KMS, for minimizing redundant work on similar clients
        4. Video conferencing system, for improving collaboration

 

      1. In a business environment, the focus of collaboration is to:
        1. accomplish the task at hand.
        2. provide a sense of community.
        3. foster better communication.
        4. prevent miscommunication.

 

      1. Which of the following statements is NOT true about collaboration in a business setting?
        1. Collaboration may be a short-lived activity, lasting just a few minutes.
        2. Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity.
        3. Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure.
        4. The evidence of the business benefits of collaboration are largely anecdotal.

 

      1. Which of the following tools is NOT one of the most important 15 types of collaboration software tools?
        1. screen sharing
        2. video streaming
        3. video conferencing
        4. e-mail and instant messaging

 

      1. A wiki is a type of:
        1. social networking site.
        2. blogging.
        3. video conferencing.
        4. Web site designed for collaborative writing and editing.

 

      1. Second Life is an example of a:
        1. virtual world.                                B) wiki.

C) social networking site.              D) mind mapping tool.

 

      1. The most widely used collaboration software tool used by very large firms is:
        1. Lotus Notes.                 B) Microsoft SharePoint.

C) Google Apps.               D) Onehub.

 

      1. What analytical framework discussed in the chapter helps understand and evaluate the benefits and uses of collaboration tools?
        1. cost/use matrix           B) task/time matrix

C) space/cost matrix       D) time/space matrix

 

      1. Which of the following collaboration tools would be appropriate for participants in separate locations who need to collaborate synchronously?
        1. blog                                                  B) team room

C) electronic meeting software D) group calendar

 

      1. The                   is responsible for ensuring that the company complies with existing data privacy laws.
        1. CPO                                  B) CKO

C) CIO                                   D) CIP

 

      1. The principal liaison between the information systems groups and the rest of the organization is a(n):
        1. programmer.
        2. information systems manager.
        3. systems analyst.
        4. CIO.

 

      1. A                    is a senior manager who oversees the use of IT in the firm.
        1. CEO                                  B) CFO

C) CIO                                   D) CIT

 

      1. Development and support services for a firm's business systems are provided by:
        1. IT educational services.
        2. IT management services.
        3. Application software services.
        4. IT standards services.

 

      1. Policies that determine which information technology will be used, when, and how are provided by:
        1. IT educational services.
        2. IT management services.
        3. Application software services.
        4. IT standards services.

 

 

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