Troy University

MSM 6640

CHAPTER 15

1)Rapidly changing technologies, globalization, and changing markets are some of the environmental forces creating a greater need for change leadership within organizations.

2. One shortcoming of appreciative inquiry is that it does not engage people from outside an organization, such as customers or clients, partners, and other stakeholders, in a change process.
3. People’s thinking and behavior can be changed using positive emotional attractor that focuses on trying to “fix” weaknesses or shortcomings.
4. At HiTech Corp., the leaders’ efforts to build a collaborative relationship were met with resistance from union leaders until bankruptcy forced them to work together. This example shows that leaders must:
5. The final stage of appreciative inquiry is             by translating the ideas identified in the previous stages into concrete actions steps.
6.              uses a round-robin format to get people from different areas of an organization talking together, generating creative ideas, and identifying areas for potential collaboration.
7. Personal compacts: