Canberra Institute of Technology

COMPUTER 234

SECTION 2: RECOGNISE AND RESOLVE PERFORMANCE PROBLEMS

Q1)Explain the 80:20 rules in regards to recognising and managing underperformance.

Q2:      List four signs of underperformance.

Q3: List and explain the five steps involved in assessing and managing underperformance through informal feedback and coaching.

Q4:      You are addressing an employee with performance issues. How do you communicate with them so you provide constructive feedback? (List 5 ways)

Q5:      Demonstration is a common coaching method. List the five steps involved in demonstrating a task when coaching an employee.

Q6:      What are two things you should investigate before undertaking formal counselling for underperformance with an employee?

Q7: How do you conduct a formal counselling session? List three things that are included in a formal session.

Q8:      What is the purpose of a performance improvement plan (PIP)?

Q9: Whether the performance counselling is formal or informal, it is important to follow up performance to ensure it has improved. How can you do this?

Q10: What is the process you should follow if an employee is unhappy with how they have been dealt with and wants to submit a grievance?