International Academy of Design & Technology

IT IT110

Chapter 3 Reviewing the Basics

1)What is the difference between a hard boot and a soft boot?

 

2. What are the four main parts of the boot process?

 

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3. What memory address is always assigned to the first instruction in the ROM BIOS startup program?

 

4.How does startup BIOS communicate errors during POST if video is not yet available?

 

 

5. Name the program that is needed to locate the beginning of the OS on a drive.

 

 

6. List three types of information contained in a hard drive’s partition table.

 

 

 

 

6. What is the name of the Windows NT/2000/XP boot loader program?

 

 

7. How many startup disks are needed to boot Windows 2000 from a floppy disk?

 

 

8.When troubleshooting a failed boot, if you don’t see any lights or hear any noises, what hardware system do you first assume is at fault?

 

9.When booting your computer and you see a blank screen, but hear a single beep, what can you assume worked with no errors?

 

10.When booting your computer and you see a blank screen, but hear a single beep, what component should you check first?

 

11.Using the rule “trade good for suspected bad,” describe how to easily troubleshoot a video problem.

12.Give five possible questions that should be asked of a user who is experiencing computer problems.

 

13.What is the best way to document intermittent problems?

 

 

14.Using Windows, list the steps to print a screen that shows an error message.

 

15.What preventive maintenance measures need to be done inside the case at least once a year?

 

16.List at least three tasks you should complete before moving or shipping a computer.

 

17.How do you properly dispose of a battery pack from a notebook computer? A broken monitor? A toner cartridge from a laser printer?

 

18.If you are unsure how to properly dispose of a can of contact cleaner, how can you find out the acceptable method of disposal?

 

19.What two tools can be used to remove dust from inside a computer case?

 

 

20.What are three types of ribbon cables you might find inside a PC?

 

21.Why is it important to not rock an expansion card from side to side as you remove it from its slot?

 

22.What type of expansion card can have a retention mechanism at the bottom of the card to help stabilize it in the slot?

 

23.Name three tools that you can use to protect a system against ESD as you work on it.

 

 

24.If you suspect that a USB port is faulty, what tool can you use to test the port?

 

 

 

THINKING CRITICALLY

 

1. As a help-desk technician, list some good detective questions to ask if the user calls to say, “My PC won’t boot.”
2. Starting with the easiest procedures, list five things to check if your PC does not boot.

 

 

3. Someone calls saying he has attempted to install a modem, but the modem does not work.

 

List the first four questions you ask.