Waynesburg University

BUS 141

Chapter 7

1.) Which of the following refers to all the activities involved in making Products-goods and Services-for customers?

2.) When a local Wal-Mart is open 7 days a week, 24 hours a day, this is an example of which of the following?

3.) As a general rule, managers in the service sector give more consideration to which of the following elements of operations?

4.) Which of the following is a major difference between the production of goods and services?

5.) Because you can't judge the quality of a restaurant's service until after you receive the service, this is a factor of which of the following?

6.) Which of the following describes the raw materials of services production?

7.) Successful firms design their operations to support which of the following?

8.) Long-term operational planning begins when managers accomplish which of the following?

9.) If a company's business strategy is to gain competitive advantage through price, which of the following operational capabilities should they choose?

10.) FedEx is known as a company with dependability capabilities AND cost containment. Which of the following is one way it should NOT reduce costs?

11.) Which of the following is the term used to describe a layout that is well suited to job shops specializing in custom work and the equipment and people are grouped according to function?

12.) Each of the following is a consideration of capacity planning EXCEPT for which one?

13.) Which of the following is TRUE about location and services production?

14.) Which of the following schedules is the backbone for overall scheduling?

15.) Which of the following is a production scheduling chart that specifies the sequencing of activities and identifies critical activities necessary to successful completion of the project?

16.) Many contracted projects have a completion date deadline. Which of the following should a project manager do to meet that deadline?

17.) The most important "inventory" for high-contact services businesses is which of the following?