Florida Technical College, Hollywood MEDICAL ASSISTANT TECHNICIAN 1001 Chapter 8 1)What are the designated amounts that some medical insurance plans require patients to pay for medical services or medication, usually at the time of service? a

Florida Technical College, Hollywood

MEDICAL ASSISTANT TECHNICIAN 1001

Chapter 8

1)What are the designated amounts that some medical insurance plans require patients to pay for medical services or medication, usually at the time of service?

a.            insurance premiums

b.            deductibles

c.             Copayments

d.            coinsurance

e.            benefits

2.            What is the act of collecting all records, test results, and information pertaining to the patient?

a.            filing

b.            Collating

c.             tracking

d.            sorting

e.            indexing

3.            How often should patients’ insurance information be confirmed?

a.            once a year

b.            whenever the medical assistant has time

c.             at every visit

d.            after an insurance claim is denied

e.            when the patient tells you it has changed

4.            What form authorizes the insurance company to send payments directly to the physician?

a.            assignment of benefits form

b.            copayment form

c.             patient registration form

d.            encounter form

e.            HIPAA Notice of Privacy Practices

5.            When should the receptionist document the fact that a patient doesn’t show for an appointment?

a.            on the same day

b.            only if the patient doesn’t call to reschedule

c.             immediately

d.            when completing the daily journal

e.            when the office manager tells the receptionist to do so

6.            How long are patients typically willing to wait in the office for their appointment before they become agitated?

a.            50 minutes

b.            40 minutes

c.             30 minutes

d.            20 minutes

e.            1 hour

7.            What is queuing up medical charts?

a.            filing all information and test results for a patient into their medical record

b.            having patients sign in with their name, time of arrival, and

the name of the physician to be seen

c.             activating or displaying a computerized list

d.            listing no-show patients at the end of the day

e.            listing the procedure and diagnosis codes reported to the insurance company

8.            How should you address a patient when calling her from the reception room to the exam room?

a.            Mrs. Smith

b.            Suzanne Smith

c.             Honey

d.            Suzy

e.            Mrs. Robert Smith

9.            What action may the physician take if a patient is a repeated no-show for appointments?

a.            Refer the patient to a physician partner.

b.            Release the patient from the physician’s care

c.             Cancel the patient’s insurance.

d.            Write off the patient’s balance.

e.            Notify the patient’s insurance company.

10.          What must not be included on a patient sign-in sheet?

a.            name

b.            time of arrival

c.             reason for visit

d.            physician’s name

e.            date