University of Waterloo

AFM 231

Chapter 4 FORECASTING

1)Which one of the following statements is NOT true about the forecasting in the service sector?

2. A tracking signal

3. The forecasting time horizon that would typically be easiest to predict for would be the

4. What is a data pattern that repeats itself after a period of days, weeks, months, or quarters?

5. Which of the following is a quantitative forecasting method?

6. Which forecasting method considers several variables that are related to the variable being predicted?

7. CPFR is

8. Which forecasting model is based upon salespersons' estimates of expected sales?

9. Which of the following is the FIRST step in a forecasting system?

10. A forecast that projects a company's sales is

11. A measure of the strength of the relationship between two variables is referred to as the
12. Which of the following statements is NOT true regarding forecasting?

13. When using exponential smoothing, the smoothing constant

14. Which of the following is the FINAL step in a forecasting system?

15. A forecast that addresses the business cycle by predicting planning indicators is

16. Which of the following is a qualitative forecasting method?

17. Which of the following is NOT a time-series model?

18. Which one of the following statements is NOT true about the forecasting in the service sector?

19. The goal of CPFR is to

20. A consistent tendency for forecasts to be greater or less than the actual values is called                                                                                                                                       error.

21. Which of the quadrants in the service process matrix has low labor intensity and low customization?

22. A fast food restaurant is an example of
23. Which of the quadrants in the service process matrix has high labor intensity and high customization?