University of North Carolina, Wilmington

MANAGEMENT 350

CHAPTER 7

1)A visual drawing of the reporting relationships within an organization is called a(n):

2. Rosa was promoted into a management position from her specialist role. Her previous job let her experience firsthand the pros and cons of specialization. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her?

3. Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over- the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect?

4. Which concept of good organization does the dual authority structure of a matrix violate?

5. What type of team is composed of workers from different functional departments of the organization who meet together in an attempt to solve an important organizational problem?

6. The original start-up company, founded in a garage, grew at a amazing rate, with employees added in groups as the organization expanded to fulfill its potential. Now the Advisory Board wants to improve cost, quality, service, and speed. Which effect on the structure should the Advisory Board expect from reengineering the structure of the company?

7. The U.S. Internal Revenue Service is organized to focus on these four groups of taxpayers: individuals, small businesses, corporations, and non-profit and government agencies. What type of organizational structure does this represent?

8. The new CEO is a strong believer in relational coordination. He achieved that in his own career as he moved from department to department, up the ladder, but always keeping his networking active. Which major contribution could he make to ensure that his new company moves from emphasizing departmental goals to shared goals?

9. Which type of production technology produces good in batches of one or a few products designed to customer specification?

10. Drugstore chains can be found located quite close to each other, serving a neighborhood of blocks, not miles. Which distinct feature of service technology does this distribution of facilities illustrate?

11. What type of departments within an organization performs tasks that reflect the organization's primary goal and mission?