Topic: Evaluate the role and importance of the patient experience

Topic: Evaluate the role and importance of the patient experience. Goal: The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Scenario Recently, the CEO of a tertiary hospital has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them. The hospital provides the following services: • Emergency room services • Intensive care • Surgical care • Cardiac surgery, • Cancer management, • Neurosurgery, • Complex medical and surgical interventions • Diagnostic services • Some rehabilitation therapies • Inpatient pharmacy services Instructions 1. The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. 2. APA formatting for the article and proper grammar, punctuation, and form are required. 3. Font: Times New Roman with font size: 12 4. Number of pages: 10-15 including; Abstract, Introduction, Body, Recommendations, Conclusion