Indiana University, Purdue University Indianapolis

BUSINESS X204

CHAPTER 2

1)What is sight-reading?

2. Which of the following employees is most likely to be a hub?
3. When you are trying to read another person’s nonverbal clues, which of the following should you focus on the most?
4. _______________involves favorable explanations for why others have behaved in a certain way.
5. What term is used for events that cause strong, often negative, emotional responses?
6. Which of the following employees is acting with incivility?
7.   Which of the following is a strength of introverts?
8. Why does emotional hijacking occur?
9. __________is a show of respect for the dignity and importance of others.