Miami Dade College, Miami

MAN 3025

Chapter 3: Managing the External Environment and the Organization’s Culture

1)At Aspen Electronics, the parking spots nearest the front door are reserved for the "Employee of the Month." Which aspect of organizational culture does this represent?

2. Which of the following examines the number of components in an organization's environment and the extent of the organization's knowledge about those components?

3. Russ, a senior manager in an engineering firm, strongly believes that a manager decides his organization's future and has a plaque on his wall that reads, "I am the master of my fate." What view of management does this reflect?

4. Which of the following is a true statement about the anticipated diversity of the workforce over the next 10 years?

5. Which of the following components of the external environment includes factors such as business cycle stages, interest rates, and inflation?

6. A manager focused on hiring friendly new team members with excellent listening skills and patience is trying to enhance which of the following characteristics of a customer-responsive culture?

7. The                      view of management asserts that managers are directly responsible for the success and/or failure of an organization.

8. Which of the following generational cohorts is referred to as the iGeneration?                    
9. No one at Zappos has private offices. Instead of cubicles, they have a free-flowing layout that they believe encourages collaboration. This is an example of how Zappos is using      to build organizational culture.

10. Sansio's motto is, "Think customer first." Based on this motto, what kind of organizational culture is the company fostering?

11. The process through which employees learn about and adapt to the organization's culture is known as   .

12. The orientation program at a software company consists of a full-day session in which new employees are introduced to the company, its products, and its policies, and are assigned a senior employee who serves as their mentor. This process of helping new employees learn about and adapt to the organization's culture is known as          .

13. Lockheed Martin's slogan is, "We never forget who we're working for." This is an example of how the company uses            to reinforce its organizational culture.         

14. The layout of an organization's facilities, how employees dress, the kinds of automobiles provided to top executives, and office sizes are examples of which aspect of the organization's culture?

15. Which of the following most accurately describes the omnipotent view of management within the organization?