St. Johns University

BUSINESS 401A

CH 2

1)The OB subject of power has been most influenced by which behavioural science discipline?

1. psychology
2. social psychology
3. anthropology
4. political science
5. sociology

2. From which of the following behavioural sciences has the study of “people’s influence on one another”?

1. anthropology
2. social psychology
3. psychology
4. political science
5. sociology

3. A major theme underlying the process of organizational behaviour is the belief that human behaviour is

a. opaque. b.instinctual. c.unpredictable.

d. intuitive.

e. knowable.

4. If we understand the written and unwritten rules in a structured situation then human behaviour becomes

1. predictable.
2. predetermined.
3. manageable.
4. controllable.
5. unpredictable.

5. Predictability of behaviour is increased if we know

1. that the person is rational.
2. how the person perceives the situation.
3. that behaviour is caused.
4. the person’s age.
5. the person’s level of education.

6. Generally, the best method for obtaining knowledge regarding human behaviour is the

1. common sense approach.
2. observational approach.
3. systematic approach.
4. theoretical approach.
5. intuitive approach.

7. The systematic approach to the study of OB is most consistent with

1. cause-effect relationships.
2. common sense.
3. unstructured observation.
4. gut feelings.
5. predictability.

8. In the study of OB, common sense is generally replaced by

1. systematic study.
2. generalization.
3. listening.
4. prediction.
5. unstructured observation.

9. Amongst the research methods in OB which would most likely employ the statistics of many

different studies?

1. laboratory studies
2. meta-analysis
3. field studies
4. survey studies
5. case studies

10. When we say that OB concepts must reflect situational conditions, we mean

1. behaviour can never be predicted.

2. predicting certain behaviour depends on the context of a structured situation.
3. predicting certain behaviour depends on intuition.
4. regular and unchanging conditions .
5. only certain conditions can be predicted.

11. You are working as an assistant to an OB specialist doing research to determine relationships between certain variables and

cause-effect situations. The specialist is attempting to determine when people are motivated by pay or salary, and when they are

motivated by recognition, support and encouragement. By examining the connection between rewards and incentives and

motivation under various conditions, the specialist appears to be using which of the following approaches in research?

1. open-systems
2. systematic study
3. human resources approach
4. observational
5. scientific management

12. Among the research methods in OB, which would most likely employ questionnaires and interviews?

1. case studies
2. meta-analysis
3. survey studies
4. field studies
5. laboratory studies

13. SCENARIO 1-4

An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of

productivity, absenteeism, turnover and job satisfaction within her department.

Although many options are available in gathering

this information, she has decided to focus on individual-level, group-level and organization systems-level variables.

One of the individual-level variables the operations manager will probably consider is:

1. communication patterns.
2. perception.
3. levels of conflict.
4. human resource policies.
5. conflict resolution.

14. SCENARIO 1-4

An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of

productivity, absenteeism, turnover and job satisfaction within her department.

Although many options are available in gathering

this information, she has decided to focus on individual-level, group-level and organization systems-level variables.

Motivation is an important                                         variable.

a. group-level b.organization systems-level c.individual-level d.industry-level

15. SCENARIO 1-4

An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of

productivity, absenteeism, turnover and job satisfaction within her department.

Although many options are available in gathering

this information, she has decided to focus on individual-level, group-level and organization systems-level variables.

Negotiation, conflict, power and politics are                                                 variables.

a. group-level b.organization systems-level c.individual-level d.industry-level

16. Individual-level variables that have been shown to affect group and organizational behaviour include

a. technology. b.organizational culture. c.perception. d.human resource policy.

17. OB looks at three basic levels of analysis and organization. The group level includes all of the following independent variables

except

a. leadership. b.group decision making. c.organizational culture.

d. work teams.

e. group structure.

18. The behavioural science which underlies conflict and power is known as

1. psychology.
2. sociology.
3. social psychology.
4. anthropology.
5. political science.

19. Organizational behaviour has implications for all personnel in the workplace. Some of OB’s

challenges and opportunities include all of the following except

1. it acknowledges employees are forces of innovation and change.
2. it offers specific insights to improve interpersonal and people skills.
3. it helps us learn to balance the relationship between efficiency of resources with effectiveness of delivery.
4. it facilitates the improvement of quality and employee productivity.
5. it reinforces the importance of traditional methods of management.

20. The behavioural science that underlies work design and performance appraisal is known as

a. sociology. b.psychology.

3. social psychology.