St. Johns University

BUSINESS 401A

Chapter 01 True/False Questions

1)The term organization generally refers to business firms but excludes government, social service agencies and other public

organizations.

1. 1. True
   2. False

2. Managers are increasingly asking employees to share in their decision- making processes rather than simply follow orders.
   1. True
   2. False

3. Much of OB is relevant beyond the workplace.
   1. True
   2. False

4. Organizations as a rule do not have informal leadership opportunities.
   1. True
   2. False

5. Organizational behaviour is best suited for managers in large corporations rather than small businesses and entrepreneurial

enterprises.

1. 1. True
   2. False

6. One of the greatest challenges facing individuals and organizations is how to behave ethically.
   1. True
   2. False

7. Working with others and workforce diversity are two challenges facing groups of workers in the workplace.
   1. True
   2. False

8. Workplace diversity occurs because organizations are becoming more homogeneous.
   1. True
   2. False

9. Productivity, developing employee effectiveness, global competition and managing in the Global Village are all challenges

facing an organization in the workplace.

1. 1. True
   2. False

10. Empowerment means giving employees more decision-making authority.

1. True
2. False

11. Putting employees in charge of what they do is termed “re-engineering.”

1. True
2. False

12. Ethics can inform us whether our individual actions are right or wrong; however, organization and group actions are too

complex for ethics to apply.

1. True
2. False

13. Whereas globalization focuses on differences between people from different countries, workforce diversity addresses

differences among people within given countries.

1. True
2. False

14. The challenge for organizations is to accommodate diverse groups of people by addressing their different lifestyles, family

needs and work style.

1. True
2. False

15. Organizations that have employees with high OCB (organizational citizenship behaviour) outperform organizations that have

employees with low OCB.

1. True
2. False

16. If diversity is ineffectively managed, high turnover and miscommunication can result, creating an environment, which hinders

achievement of organizational goals.

1. True
2. False

17. Change and stress affect individual, group and organizational dynamics and require attention from all levels of managers in

order to maintain a critical balance between efficiency and effectiveness.

1. True
2. False