Essex County College

BUS 204

Study Guide: Ch1

Chapter 1

1)High-performance employees are most attracted to organizations that have managers who excel in which of the following skill areas?

2. Companies known as good places to work                             .
3. Jenna is a store manager currently engaging in her leadership role by creating conditions within which productive work can be achieved. In which of the following activities is Jenna most likely to be engaging?
4. Tammy studies absenteeism, employee turnover, management, and productivity within her organization. In which of the following fields of study does Tammy work?
5. Management functions include which of the following?
6. Mintzberg divided managerial roles into ten different roles. Managers engaged in transmitting information to employees would be engaged in which of the following informational roles?
7. A manager who is working with a supplier who better understands a unique customer need is engaged in which of Mintzberg's ten management roles?
8. The systematic study of organizational behavior relates to                                      .
9. Evidence-based management bases decisions on which of the following?
10. Management by Walking Around (MBWA) has several limitations including        .
11. A marketing department at a large international organization is engaged in the statistical analysis and compilation of information on users who logged into the organization's website and made purchases within the last year. The marketing department may be using big data to             .
12. Which of the following identifies the most important difference between social psychology and anthropology?
13. An individual who comes to the organization having earned a degree in psychology would be best suited for a position involving which of the following activities?
14. A variable's general effect recognizes that                                                           .