University of La Verne

SCM 350

CHAPTER FIVE QUESTIONS-MANUFACTURING

1)In the promotional material for its GG2330 portable bar code scanner, the Yanda Company states that the mean time between failures for the scanner is 400 operating hours. Which of the following dimensions of quality does this indicate?

1. 1. 1. functionality.
      2. durability.
      3. performance
      4. reliability.

1. 2. John Jones has a VCR which a friend described as being of poor quality since itdoesn't have a remote control. The friend is focusing on what aspect of quality?
      1. conformance
      2. aesthetics
      3. features
      4. durability

1. 3. John Jones told his friend that his VCR is over 20 years old while most VCRs only last about 10 years. He is focusing on which aspect of quality?
      1. features
      2. reliability
      3. performance
      4. durability

1. 4. Which of the following manufacturing approaches would describe most consumer products, such as food, razor blades, over the counter drug, etc?
      1. PTO (Procure to order)
      2. MTO (Make to order)
      3. ATO (Assemble to order)
      4. MTS (Make to stock)

1. 5. Which of the following approaches would typically have the longest customer experienced lead time?
      1. MTO
      2. PTO
      3. MTS
      4. ATO

1. 6. Which of the following process structures can produce highest volume?
      1. Job shop
      2. Line flow
      3. Continuous flow
      4. Batch operation

1. 7. Which manufacturing process can produce many different product varieties but has a long customer experienced lead time?
      1. Line flow

1. 1. 2. Repetitive flow
      3. Continuous flow
      4. Batch operation

1. 8. In this manufacturing approach, typically many different end items are made by combining standard components in inventory into many different products.
      1. MTS (Make to Stock)
      2. ATO (Assemble to Order)
      3. ETO (Engineer to Order)
      4. JIT (Just in Time)

1. 9. In MTS (Make-to-Stock), customer orders are satisfied from?
      1. Raw material inventory
      2. Work in process inventory
      3. Finished goods inventory
      4. Supplier inventory

1. 10. Which of the following statements would be true regarding the customer experienced lead time in a make-to-order company?
       1. It would be shorter than make-to-stock company
       2. It would be the same as a make-to-stock company
       3. It would be longer than assemble-to-order company
       4. It would be shorter than an assemble-to-order company

1. 11. A job shop manufacturing process allows products to be customized for specific customers.
       1. True
       2. False

1. 12. The customer accommodation cycle for make-to-plan items is typically longer than the cycle for assemble-to-order items.
       1. True
       2. False

1. 13. Make-to-order strategies typically have lower inventory and warehousing cost than make-to plan strategies.
       1. True
       2. False

1. 14. A six-sigma quality program suggests that the acceptable level of defects or failures is one-half that of a traditional three sigma approach
       1. True
       2. False