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InterAmerican Recinto Metropolitano BUSINESS BADM 5100 Capitulo 10 10

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InterAmerican Recinto Metropolitano

BUSINESS BADM 5100

Capitulo 10

10.1

1)Which of the following statements is true regarding teams? A.

Individuals and teams result in the same job performance. B.

Involvement in teams can positively shape the way individuals think and perform. .

C.

Teams are ineffective in increasing employee involvement. D.

Involvement in teams has no impact on how an individual performs in his/her job. E.

Involvement in teams negatively shapes the way individuals think and perform.

 

2.            Which of the following is false regarding teams? A.

Teams can assemble, deploy, refocus, and disband quickly. .

B.

Teams are more flexible and responsive to changing events. C.

Organizations have turned to teams as a better way to use employee talents. D.

Teams reduce employee participation. .

E.

Organizations have restructured themselves to compete more effectively and efficiently.

 

3.            Which of the following statements is incorrect about teams? A.

Most organizations use teams. B.

Teams facilitate employee participation. C.

Teams are always more effective than individuals. .

D.

Teams quickly assemble and deploy. .

E.

 

Teams are flexible and responsive to changing events.

4.            Which of the following is false regarding teams? A.

Organizations have restructured themselves to compete more effectively and efficiently. B.

Teams can assemble, deploy, refocus, and disband quickly. .

C.

Teams are more flexible and responsive to changing events. D.

Teams decrease employee participation. .

E.

Organizations have turned to teams as a better way to use employee talents.

 

5.            Which of the following statements is true regarding teams? A.

Teams can sometimes achieve results an individual could never accomplish alone. .

B.

Teams are always effective. C.

Individuals working alone achieve results greater than teams of individuals working together. D.

Teams are more rigid and less responsive to changing organizational events. E.

Teams are ineffective in increasing employee involvement.

 

10.2

1.            Both a work group and a work team may do all of the following EXCEPT . A.

develop work schedules B.

pool resources

. C.

coordinate logistics D.

create positive synergy . E.

generate ideas

 

2.            Which of the following statements is true regarding an organization's use of groups and teams? A.

The extensive use of teams automatically increases costs through increased employee headcount. B.

The extensive use of teams automatically generates greater outputs. C.

The extensive use of teams creates the potential for an organization to generate greater outputs. .

D.

The extensive use of groups confuses employees on organizational goals. E.

 

The use of groups automatically generates greater outputs.

3.            Which of the following describes a group that interacts primarily to share information and make decisions to help each member perform within his or her area ofresponsibility?

A.

Problem-solving teams B.

Work groups

. C.

Self-managed teams D.

Cross-functional teams E.

Virtual teams

 

4.            John is looking to put together a team at work that can help solve some of the issues that the accounting department has been experiencing with billing in recent months. John wants to be certain that the people he puts together really act as a work team and not simply as a work group. John should therefore make sure that the team                .

A.

has neutral synergy

. B.

implements individual accountability C.

exhibits varied skills D.

has collective performance goals .

E.

shares information

5.            As Marsha chooses whether to use a work group or a team, her goal is to have the individuals involved primarily share information while still working independently. Which of the following should she choose to implement in this situation?

A.

Team B.

Work group

. C.

Work team D.

Collaborative team E.

Team grouping

 

10.3

1.            Which of the following types of teams functions more as a "team of teams" through the sharing of a superordinate goal?

A.

Problem-solving B.

Cross-functional C.

 

Multi-team

. D.

Virtual E.

Self-managed

 

2.            Which of the following types of teams is an effective means of allowing people from diverse areas to exchange information, develop new ideas, solve problems, and coordinate complex projects?

A.

Self-managed B.

Virtual C.

Problem-solving D.

Multi-team

. E.

Cross-functional

 

3.            Which of the following teams use computer technology to tie together physically dispersed members in order to achieve a common goal?

A.

Multi-team B.

Problem-solving C.

Virtual

. D.

Cross-functional E.

Self-managed

 

4.            A team which performs highly related or interdependent jobs with some supervisory responsibility is known as a        .

A.

brainstorming team B.

virtual team C.

problem solving team D.

self-managed team . E.

cross-functional team

5.            A team that is permanent in nature, meets at regular intervals, and addresses quality standards and other issues in the company would be considered a    .

A.

self-managed team B.

problem-solving team

 

. C.

virtual team D.

cross-functional team . E.

multi-tasking team

 

 

10.4

1.            According to the team effectiveness model outlined in the text, effective teams exhibit which of the following contextual traits?

A.

Team efficacy B.

Common purpose

. C.

Cultural differences D.

Specific goals E.

Adequate resources

 

2.            Which of the following characteristics of an effective team describes teams that have confidence in themselves and believe they can succeed?

A.

Team identity B.

Team efficacy

. C.

Team cohesion D.

Mental models

. E.

Social loafing

 

3.            Which of the following components of effective teams falls into the category relating to team composition?

A.

Size of the team

. B.

Performance evaluation and reward system that reflects individual contributions C.

Adequate resources D.

Climate of trust E.

Effective leadership

 

 

4.            Which of the following is not a component of the team composition category that relates to how teams should be staffed?

A.

Members' preference for teamwork B.

Ability of team members . C.

Specific goals

. D.

Size of the team E.

Allocation of roles and diversity

 

5.            Conflict is typically associated with team performance, but is not always bad.      conflicts are those based on interpersonal incompatibility and             conflicts lead to increased discussions, critical assessment, and better team decisions.

A.

Relationship; group B.

Group; task C.

Team; responsibility D.

Task; relationship E.

Relationship; task

 

 

10.5

1.            Which of the following appears to make some people better candidates than others for working in diverse teams?

A.

Managerial experience B.

Personal traits

. C.

Knowledge D.

Financial expertise E.

Creativity

 

2.            In order to create team players, training should include a focus on           . A.

problem solving

. B.

individual excellence C.

 

independent work abilities D.

personal goals E.

organizational goals

 

3.            Which of the following are not typical options for managers to use as they work to turn individuals into team players?

A.

Reward team players.

B.

Create team players.

C.

Hire team players.

D.

Punish team players.

.

E.

Train team players.

 

4.            Which of the following would not be an appropriate use of an organization's reward system to encourage cooperative efforts amongst team members?

A.

Annual bonuses based on achievement of team goals. B.

Pay raises given to team members based on team performance. C.

Promotions and pay raises given to individuals who work independently. .

D.

Promotions, pay raises, and other forms of recognition given to individuals who work effectively as team members.

E.

Pay raises and recognition balanced with individual contributions to team performance.

 

5.            Which of the following will not help create team players? A.

Creating intrinsic rewards tied to team behavior B.

Focusing exclusively on individual contributions for pay raises .

C.

Building camaraderie D.

Setting collective goals for the team E.

Tying promotions to working well in a team

 

 

10.6

1.            Which statement best reflects the relationship between the use of teams and an organization's costs? A.

Teams negate costs in an organization.

 

. B.

Teams cause an organization's costs to decline. C.

Teams have no impact on an organization's costs. D.

Teams lead to increased costs and thus the benefits of using teams has to exceed the costs. .

E.

Costs outrun the performance of teams.

 

2.            Which of the following is not an important guideline when deciding to use teams? A.

The task is complex and requires diverse perspectives. B.

Financial performance is the main priority. .

C.

The work creates a common goal that is more than the aggregate of individual goals. D.

Team members are interdependent. .

E.

Work can be completed better by more than one person.

 

3.            Which of the following statements is most true about work better performed by teams versus individuals?

A.

Work that is interdependent should be performed by individuals. .

B.

Work that is independent should be performed by teams. C.

Work that is simple and less complex should be performed by teams. D.

Work that results in a common purpose should be performed by individuals. E.

Work that is simple and less complex should be performed by individuals.

 

4.            When should individuals be used instead of teams? A.

When interdependence exists amongst individuals. .

B.

When the task needs to be accomplished quickly. .

C.

When the work is complex. D.

When the task requires diverse perspectives. E.

When the work focuses on a common purpose