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Read carefully the section on disconfirming, disagreeing, and confirming messages

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Read carefully the section on disconfirming, disagreeing, and confirming messages.  Note how many negative types of messages there are, compared with just a few, simple positive ones.  The thing about these is we have a tendency to use many of the negative messages without realizing it.  Describe two situations, one where you used a positive message, and one where you used a more negative message.  What were the outcomes on the communication climate?