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Read carefully the section on disconfirming, disagreeing, and confirming messages

English Aug 11, 2020

Read carefully the section on disconfirming, disagreeing, and confirming messages.  Note how many negative types of messages there are, compared with just a few, simple positive ones.  The thing about these is we have a tendency to use many of the negative messages without realizing it.  Describe two situations, one where you used a positive message, and one where you used a more negative message.  What were the outcomes on the communication climate?

Expert Solution

I have used "Acknowledgment" as a positive message. For example, I would listen and fully understand the feelings of my boyfriend. I would ask him how he's feeling and how was his day. The outcome was we were both happy and getting along.

I have used "Interrupting" as a negative message. For example, in some situations, I would begin speaking before my boyfriend was finished saying his side during a heated argument.  The outcome was we were both angry and hated each other.

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