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Homework answers / question archive / A systematic problem-solving philosophy that encourages front line workers to achieve zero defects is knows as: just-in-time (JIT)
A systematic problem-solving philosophy that encourages front line workers to achieve zero defects is knows as:
just-in-time (JIT).
total quality management (TQM).
activity based management (ABM).
None of these.
The correct option is the 2nd "Total Quality Management (TQM)". Total Quality Management tries to improve the quality of output, through continuous improvement of internal practices, so their motive is to achieve zero defects. It is an organized approach for quality improvement along together with product and service specifications to customer performance.
